Terms of Service
Last updated: 1 June 2025
These terms apply when you use EasyMoveOut's services. We've written them in plain English. If something's unclear, contact us.
5. Cancellations and rescheduling
| Notice given | Charge |
|---|---|
| More than 48 hours before | No charge |
| 24–48 hours before | 50% of quoted price |
| Less than 24 hours before | 100% of quoted price |
| No-show on the day | 100% of quoted price |
Rescheduling more than 48 hours in advance is free, subject to availability.
1. Who we are
EasyMoveOut is a trading name of Move Out Pte Ltd (UEN: 202012345A), incorporated in Singapore. Our registered address is 1 Raffles Place, #20-61, Singapore 048616. References to "we", "us", or "EasyMoveOut" mean Move Out Pte Ltd.
2. What these terms cover
These Terms of Service govern bookings for cleaning, handyman, or aircon services made through our website, WhatsApp, phone, or email; use of the free move-out checklist tool at easymoveout.sg; and any quote, invoice, or service agreement issued by us. By using our services or website, you agree to these terms. If you're booking on behalf of a company, you confirm that you're authorised to bind that company.
3. Bookings and confirmations
A booking is confirmed when we send you written confirmation (via WhatsApp, email, or SMS) and you've paid the deposit (if applicable). Verbal confirmations are not binding. We reserve the right to decline bookings if your move-out date is less than 48 hours away and we cannot guarantee quality within that window, or if the property is in a condition outside our scope.
4. Pricing and payment
All prices are in Singapore Dollars (SGD) and include GST unless stated otherwise. Quoted prices are based on the property details you provide. If the actual condition on the day differs significantly, we may revise the quote — and will tell you before starting work. Payment is due on or before the day of service unless agreed otherwise in writing. We accept PayNow, bank transfer, and major debit/credit cards. For bookings above $500, we may require a 30% deposit to secure the slot.
6. Our service guarantee
If your landlord or agent raises a cleaning or workmanship issue at handover that falls within the scope of our confirmed booking, we will return and rectify it at no additional charge — provided you notify us within 48 hours of the handover inspection, the issue was not caused by activities after our team left, and the rectification can be completed before or during the handover appointment. This guarantee does not cover fair wear and tear, pre-existing damage disclosed before booking, or preferences that go beyond standard Singapore handover expectations.
7. Damage and liability
In the unlikely event that something is damaged during our service, report it to us within 24 hours. We'll assess and either repair, replace, or compensate at our discretion. We are not liable for pre-existing damage not disclosed, items not secured before our arrival, deposit deductions from fair wear and tear, or consequential losses. Our maximum liability for any single booking is capped at the total amount paid for that booking.
8. Your responsibilities
Please ensure the property is accessible on the agreed date, disclose any pre-existing damage or access restrictions, provide accurate property information when quoting, and arrange access for our team — we cannot proceed without entry.
9. Privacy
We handle your personal data in accordance with Singapore's Personal Data Protection Act (PDPA). See our Privacy Policy for full details.
10. Governing law
These terms are governed by the laws of Singapore. Disputes shall first be attempted to be resolved amicably. If unresolved, they may be referred to the Singapore Mediation Centre or Small Claims Tribunal (where applicable). The courts of Singapore shall have exclusive jurisdiction.
11. Changes to these terms
We may update these terms from time to time. Material changes will be communicated via email or a notice on our website. Continued use of our services after changes constitutes acceptance of the updated terms.
12. Contact
Questions about these terms? Reach us at hello@easymoveout.sg or WhatsApp +65 9123 4567. We're happy to explain anything in plain language.
Move Out Pte Ltd — UEN 202012345A
1 Raffles Place, #20-61, Singapore 048616